Track Your Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Some Shipping Terms Explained For You!

  • Order Ready: When your order is “Order Ready,” it means everything you bought has been packed up and is ready to be sent out. It’s like when you pack your suitcase before a trip, but in this case, your order is all set to start its journey to your home.
  • In Transit: Think of “In Transit” like your order is on a big journey. It’s left the store or warehouse, and it’s on its way to your home, kind of like a long road trip. It’s in the process of being delivered.
  • Out for Delivery: When your order is “Out for Delivery,” it’s like saying it’s very close to your house. It’s loaded in a delivery truck, and the delivery person is on their way to bring it to your door. It’s like knowing your pizza is on the way!
  • Delivered: “Delivered” is the exciting part! It means your order has reached your house. It’s like your package has safely arrived at its destination, and you can open it up and enjoy what you ordered. It’s like unwrapping a birthday present, but you know exactly what’s inside!

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

  • We will process the order within 1-3 business days after payment.
  • The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control
  • There is a very limited time in which you can change the shipping address. If your order hasn’t shipped yet, please contact our customer service team with the order number to change the shipping address. We’re sorry that the shipping address can’t be changed if the order is shipped.
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  • There is a very limited time in which you can modify/cancel the order after payment.If your order hasn’t shipped yet,please contact our customer service team with the order number about the modification/cancellation. We’re sorry that the order can’t be modified/canceled if the order is shipped.
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Orders above $99 USD, get free shipping! For orders under $99 USD, our standard shipping is a flat $4.99 USD.

You can click or “CLICK HERE” in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.

Green Shipping Protection is a service provided by Seel. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses

Your privacy is very important to us. Read our Privacy Policy for more details.

You can email us at support@thehcart.com or click to Contact us leave a message, and we will get back to you as soon as possible.
We’re available from 10:00 am – 05:00 pm every day.

The H Cart - The Symbol of Trust - Free Shipping on orders above $99 🥳

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