Contact us

Please read our SHIPPING FAQS before contacting us, chances are we’ve answered your question there.

If you’d like to return something you can find our  RETURN & REFUND POLICY HERE.

If you have a question about your order status TRACK YOUR ORDER HERE.

If you still need our assistance please contact us below.

* For a faster reply please include your order number

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

  • We will process the order within 1-3 business days after payment.
  • The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control
  • There is a very limited time in which you can change the shipping address. If your order hasn’t shipped yet, please contact our customer service team with the order number to change the shipping address. We’re sorry that the shipping address can’t be changed if the order is shipped.
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  • There is a very limited time in which you can modify/cancel the order after payment.If your order hasn’t shipped yet,please contact our customer service team with the order number about the modification/cancellation. We’re sorry that the order can’t be modified/canceled if the order is shipped.
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Orders above $99 USD, get free shipping! For orders under $99 USD, our standard shipping is a flat $4.99 USD.

You can click or “CLICK HERE” in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.

Green Shipping Protection is a service provided by Seel. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses

Your privacy is very important to us. Read our Privacy Policy for more details.

You can email us at support@thehcart.com or click to Contact us leave a message, and we will get back to you as soon as possible.
We’re available from 10:00 am – 05:00 pm every day.

The H Cart - The Symbol of Trust - Free Shipping on orders above $99 🥳

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